@Xiphoseer, I believe the differing text size is normal from CS responses I’ve gotten (they’re response is different from the default ‘letterhead’). The padding is due to the snipping tool, it automatically adds padding, and it’s kept because he colored out into it.

I can indeed verify having heard similar things to these about “if we get many emails such as this”. I’d bet it depends on how well trained the rep is (ie, if they’d dealt with LU at the time of its closure, they would have that boilerplate down pat), and also how thought out the email is (ie, just a simply “you need to bring it back!” will not garner the attention that a thorough analysis of why and how it would be possible/sensible would).

Can’t say that it’s likely that a return would be likely, but I am hoping that LEGO will finally decide to implement a “service” game again. MLN and LU are both defunct, with nothing to replace either style. LEGO, in my mind, is really missing something with true collaboration & community, imagination, expansive role-playing and environments/exploration, economy, etc. It fits so well, but it doesn’t exist (and, you know, the teen community is left pretty well out to dry, without really trying to bring in the content that would appeal to us, ie more serious, more than giant expensive things, and keep the adventure).