Ok, my first reaction was, that this seems plausible. However, there are some details, that make that decision not quite clear. Firstly, the LEGO logo in your image is blurred in the to left corner, but perfectly aligned to the pixels on the bottom and right side. The beginning of ‘To:’ is blurred in a similar way along with the line at the top of the e-mail. Blurring should not happen with a screenshot. The main paragraph containing your claimed answer has a lightly bigger font-size than the rest of the e-mail. Also, your image only contains the mail itself, without the sending address or any information on the e-mail client around it. This means, you could technically have copied a real e-mail from customer support and adjusted the height of the content block to fit any text into there. Finally, the way you blank out names and addresses is not ideal, because it retains shadows around where the text has been and normally you blank out text with black bars and not trying to hide that anything has been there.

You text does not contain any information on the customer service employee responsable for sending that e-mail, nor does it contain any kind of footer about LEGO (e.g. a privacy disclaimer). In addition to that, a person very experienced with the english language agreed with me that this style of writing is similar to a chain letter.

If you say, you were not the only person getting this kind of e-mail, why don’t you provide a direct link to the topic on the LEGO message boards, so we can easily verify if people have indeed recieved these e-mails.

I’m sorry to say that, but until you can provide a detailed explanation to why these details are off, I can’t fully believe you. Plus, it is unlikely that posting the exact same image with just these errors corrected will convince people, you will need to post an image even more truthful to make us believe you.

To help you get a truely convincing image, look at the following example:
http://imgur.com/BlTjaIB

Concerning DLU, it being closed means there is no way for people to get involved. It does neither have a website nor does it have a public repo, so the only thing you can do is to wait.

• Esta respuesta fue modificada hace 10 años, 6 meses por Xiphoseer.